Help, can't get access to Neopets account!?

I can't remember the password, when I ask for my password via my email, (a different one then this,) I can't remember the password for my email! I try having my password reset for it, and I do reset it, but when I try to log in on that email address the new password doesn't work! I tried saying my password doesn't work, but that doesn't work either! I reset it and it still doesn't let me log in! Argh! *facepalm*